1. Introduction to Thanh Tam Herbs

1.1. Welcome to Thanh Tam Herbs (website nhathuocthanhtam.com). Thanh Tam Herbs may be referred to individually and collectively as “Thanh Tam Herbs”, “we”, “us” or “our”. Thanh Tam Herbs takes its responsibilities relating to information security seriously in accordance with Vietnam’s applicable laws and regulations on personal data privacy and protection (“Privacy Laws”), and is committed to respecting the privacy rights and concerns of all users of the Nhathuocthanhtam.com website (“website”, “site”) (collectively, the services we provide are referred to as the “Services”). We recognize the importance of the personal data you have entrusted to us and believe that we have a responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose and/or process the personal data that you have provided to us and/or that we retain about you, whether now or in the future, and to help you make an informed decision before providing any of your personal data to us.

1.2. “Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data together with other information that an organization has or is likely to have access to. Common examples of personal data may include name, identity card number and contact information.

1.3. By using the Services, registering an account with us or visiting the Nhathuocthanhtam.com website, you acknowledge and agree that you accept the practices, requirements and/or policies described in this Privacy Policy, and you hereby consent to our collection, use, disclosure and/or processing of your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR WEBSITE. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on our website.

2. When will Thanh Tam Herbs collect personal data?

We will or may collect personal data about you:

  • when you register for and/or use our Services, or open an account with us;
  • when you submit any form, including registration forms or other forms relating to any of our products and services, whether online or by any other means;
  • when you enter into any agreement or provide documents or other information in connection with your interaction with us, or when you use our products and services;
  • when you interact with us, such as through telephone calls (which may be recorded), letters, fax, in-person meetings, social media platforms and email;
  • when you use our electronic services or interact with us through our Website or Services. This includes through cookies that we may deploy when you interact with our Website;
  • when you carry out transactions through our Services;
  • when you provide feedback or submit complaints to us;
  • when you register to participate in a contest; and
  • when you submit your personal data to us for any reason.

3. What personal data will Thanh Tam Herbs collect?

3.1. Personal data that Thanh Tam Herbs may collect includes:

  • full name;
  • gender;
  • date of birth;
  • telephone number;
  • email address;
  • billing address;
  • bank account and payment information;
  • information submitted by or associated with the device(s) used to access our website;
  • any other information about users when they log in to use our Services or website, and when they use the Services or website, as well as information about how users use our Services or website; and
  • aggregated data regarding content used by users.

3.2. You agree not to provide us with any inaccurate or misleading information, and you agree to notify us of any inaccuracies or changes to such information. We reserve the right, at our sole discretion, to request any further documentation necessary to verify the information you have provided.

3.3. If you log in to become a user of our website using your social media account (“Social Media Account”), link your account to your Social Media Account, or use any social media feature, we may have access to information about you that you have voluntarily provided to your Social Media Account service provider in accordance with that provider’s policies. We will manage and use such personal data in accordance with this Policy at all times.

3.4. If you do not want us to collect the above information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing. More information can be found in the section “How can you withdraw consent, opt out, request access to, or correct information you have provided to us?” below. However, please note that refusing or withdrawing consent for us to collect, use or process your personal data may affect your use of the Services and website. For example, location-based services will not function if you do not allow the Website to access your location.

4. Other data collected by Thanh Tam Herbs

As with most websites, your device sends information that may include data about you, which is logged by a web server when you use our website. This information includes your IP address, computer/mobile device operating system, browser type, mobile device type, mobile device characteristics, unified device identifier (UDID) or mobile equipment identifier (MEID) of your mobile device, the referring website address (if any), the pages you visited on our Website, the time of visit and sometimes “cookies” (which may be disabled through your browser options) to help the Website remember your last visit. If you log in, this information is associated with your personal account. This information is also included in anonymous statistics to help us understand how visitors use our Website.

5. Cookies on the Thanh Tam Herbs website

5.1. From time to time, we may use “cookies” or other features that allow us or third parties to collect or share information that will help us improve our website and the Services we provide, or help us offer new services and features. “Cookies” are identifiers that we send to your computer or mobile device, allowing us to recognize your computer or device and tell us when the Services or website are used or accessed, by how many people, and to track activity within our website. We may link cookie information with personal data. Cookies may also be linked to information about the content you have selected, shopping pages you have viewed, or games you have played. This information is used, for example, to track your shopping cart. Cookies are also used to provide content based on your interests and to track use of the Services.

5.2. You may refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use the full functionality of the website or our Services.

6. Viewing pages, content and advertisements

When you view pages on our website, view content and advertisements, and access them through the Services, much of the same information is sent to us (including IP address, operating system, etc.). However, instead of page views, your device sends us information about the content and advertisements viewed and/or software installed on the Services and website, as well as the time of such activity.

7. For what purposes does Thanh Tam Herbs use the information you provide?

7.1. We may collect, use, disclose and/or process your personal data for the following purposes:

  • to consider and/or process your application/transaction with us or your transaction or correspondence with third parties through the Services;
  • to manage, operate, provide and/or administer your use of and/or access to our Services and website (including your preferences), as well as your relationship and user account with us;
  • to respond to, process, resolve or complete a transaction and/or fulfill your requests for certain products and services, and to notify you about service matters and unusual account activities;
  • to enforce our Terms of Service or any applicable end-user license agreement;
  • to protect personal safety and the rights, property or safety of others;
  • for identification and/or verification;
  • to maintain and manage any software updates and/or other updates and support that may be required from time to time to ensure that our Services operate smoothly;
  • to resolve or facilitate customer service, carry out your instructions, and resolve or respond to any inquiries submitted by you or on your behalf;
  • to contact you or communicate with you by telephone, text message and/or fax message, email and/or postal mail, or otherwise, for administrative purposes and/or to manage your relationship with us or your use of our Services, such as communicating administrative information relating to our Services. You acknowledge and agree that such communication by us may involve sending letters, documents or notices to you by post, and may include the disclosure of certain personal data about you in order to provide such documents and on the packaging/envelope;
  • to allow other users to interact or communicate with you through the Website, including notifying you when another user has sent you a private message or posted a comment for you on the Website;
  • to conduct research, analysis and development activities (including data analysis, surveys, product and service development and/or profiling), to analyze how you use our Services, to improve our Services or products and/or to improve your customer experience;
  • to enable advertising and other audits and surveys, among other things, to verify the size and composition of the surveyed audience and understand their experience with the Services of Thanh Tam Herbs;
  • for marketing purposes, in which case we may send you, through various communication channels, information and marketing or promotional materials relating to products and/or services (including products and/or services of third parties with whom Thanh Tam Herbs may cooperate or be affiliated) that may be sold, marketed or promoted, whether such products or services exist now or are created in the future. You may unsubscribe from receiving marketing information at any time by using the unsubscribe function in electronic marketing materials. We may use your contact information to send newsletters from us or from our related companies;
  • to respond to legal processes or to comply with or as required by applicable law and requests from competent governmental authorities;
  • to compile statistics and conduct research to meet reporting requirements and/or maintain internal or statutory records;
  • to carry out due diligence and verification processes or other screening activities (including background checks) in compliance with legal or regulatory obligations or our risk-control procedures, as may be required by law or as may have been implemented by us;
  • to audit our Services or the operations of Thanh Tam Herbs;
  • to prevent or investigate any fraud, unlawful activity, omission or misconduct, whether actual or suspected, relating to your use of our Services or any matter arising from your relationship with us;
  • to store, host and back up (whether for disaster recovery or other purposes) your personal data;
  • to process and/or facilitate a business asset transaction or potential business asset transaction, where such transaction involves Thanh Tam Herbs as a participant or involves only a company or affiliate of Thanh Tam Herbs as a participant, or involves Thanh Tam Herbs and/or any one or more companies or affiliates of Thanh Tam Herbs as participant(s), and there may be other third-party organizations participating in such transaction. A “business asset transaction” means a purchase, sale, lease, merger, consolidation or any acquisition, liquidation or financing of an organization or a portion of an organization, or of any business or assets of an organization; and/or
  • any other purpose that we notify you of at the time of obtaining your consent (collectively, the “Purposes”).

7.2. Because the Purposes for which we will or may collect, use, disclose or process your personal data depend on the circumstances at hand, such purposes may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless the processing of applicable data without your consent is permitted under personal data privacy and protection laws or other applicable laws.

8. How does Thanh Tam Herbs protect and store customer information?

8.1. We implement various security measures and make continuous efforts to ensure the safety of your personal data on our systems. Users’ personal data is stored behind secured networks and is accessible only by a limited number of employees who have special access rights to our systems.

8.2. We will retain personal data in accordance with personal data privacy and protection laws and/or other applicable laws. This means that we will destroy or anonymize your personal data when we have reasonable grounds to determine that: (i) retaining such personal data no longer serves the purpose for which the personal data was collected; (ii) retention is no longer necessary for any legal or business purpose; and (iii) there are no other legitimate interests for continuing to retain such personal data. If you stop using our Website, or your right to use the Website and/or Services is terminated or canceled, we may continue to store, use and/or disclose your personal data in accordance with this Privacy Policy and our obligations under personal data privacy and protection laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

9. Does Thanh Tam Herbs disclose information collected from visitors?

9.1. In the course of conducting our business, we will or may need to disclose your personal data to third-party service providers, agents and/or our affiliates or related companies, and/or other third parties, for one or more of the Purposes mentioned above, and such disclosure will be carried out in accordance with applicable legal procedures and regulations. Such third-party service providers, agents and/or affiliates or related companies and/or other third parties may process your personal data on our behalf or otherwise, for one or more of the Purposes mentioned above. Such third parties include:

  • our subsidiaries, affiliates and related companies;
  • contractors, agents, service providers and other third parties whom we engage to support or supplement our business operations. These include, but are not limited to, parties that provide administrative or other services to us, such as postal companies, telecommunications companies, information technology companies, e-commerce organizations and data centers;
  • a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale or transfer of some or all of the assets of Thanh Tam Herbs, whether as a going concern or as part of bankruptcy, liquidation or similar proceedings, in which personal data held by Thanh Tam Herbs about our users is among the assets transferred; or a party to a business asset transaction in which Thanh Tam Herbs or any of its affiliates or related companies participates; and
  • third parties to whom we disclose information for one of the Purposes, and such third parties may in turn collect and process your personal data for one or more of the Purposes.

9.2. This may require, among other things, sharing statistical and demographic information about users and their use of the Services with advertising and programming service partners. We will also share statistical and demographic information about our users and their use of the Services with advertising and programming service providers. This will not include any information that can be used to specifically identify you or disclose personal information about you.

9.3. For the avoidance of doubt, where personal data privacy and protection laws or other applicable laws permit an organization such as ours to collect, use or disclose your personal data without your consent, such legal permission shall continue to apply.

9.4. Third parties may intercept or gain unauthorized access to personal data transmitted to or stored on the website, technologies may malfunction or not work as expected, or someone may access, misuse or improperly use information through no fault of ours. However, we will implement reasonable security measures to protect your personal data in accordance with personal data privacy and protection laws. Nevertheless, absolute security cannot be guaranteed, such as in the case of unauthorized disclosure arising from malicious or sophisticated hacking activities or harmful content through no fault of ours.

10. Information about children

The Services are not intended for children under 13 years of age. We do not knowingly collect or retain any personal data or non-personally identifiable information from anyone under 13 years of age, and no part of our Website or other Services is intended for children under 13 years of age. Parents or guardians of children under 13 years of age should supervise and ensure that the personal information of children under 13 under their guardianship is not submitted to Thanh Tam Herbs. If personal information of a child under 13 under your guardianship is provided to Thanh Tam Herbs, the parent or guardian agrees to the processing of the relevant information of the child under 13 and agrees to be bound by this Policy on behalf of the person under guardianship. We will lock any account used solely by such children and will remove and/or delete any personal data that we believe was submitted by any child under 13 years of age.

11. Information collected by third parties

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your device, to help the Website analyze how users use our Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of our Website, compile reports on website activity for website operators and provide other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

12. Disclaimer on security obligations and third-party websites

12.1. WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD-PARTY WEBSITES. We implement various security measures to maintain the safety of personal data that we store or control. Your personal data is stored behind secured networks and is accessible only by a limited number of individuals who have special access rights to our systems and are required to keep such personal data confidential. When you place an order or access your personal data, we recommend using a secure server. All personal data or personal information you provide will be encrypted in our databases and accessed only as described above.

12.2. In order to provide you with added value, we may select various third-party websites, applications or services to link to and frame within the website. We may also participate in co-marketing and other relationships to provide e-commerce services and other services and features to visitors. These linked sites have their own separate and independent privacy policies and security measures. Even if such third parties are affiliated with us, we do not control these linked websites/applications/services, each of which has separate and independent privacy and data collection practices from ours. Data collected by our co-marketing partners or third-party websites/applications/services (even if provided on or through our Platform) may not be accessible to and/or retained by us.

12.3. Therefore, we are not responsible or liable for the content, security measures (or lack thereof), or activities of these linked websites/applications/services. These linked websites/applications/services are provided solely for your convenience, and you access them at your own risk. Nevertheless, we seek to protect the integrity of our website and the links placed on it, and we welcome feedback regarding these linked websites (including if a particular website does not function).

13. How can you withdraw consent, opt out, request access to, or correct information you have provided to us?

13.1. Withdrawal of consent

  • You may withdraw your consent for the collection, use and/or disclosure of your personal data that we retain or control by emailing our Customer Service Department at hi@hotro.nhathuocthanhtam.com or through the CONTACT PAGE, and we will process such requests in accordance with this Privacy Policy and applicable law.
  • However, your withdrawal of consent may mean that we will no longer be able to continue providing the Services to you, and we may need to terminate your current relationship and/or contract with us.

13.2. Requesting access to or correction of personal data

  • If you have registered an account with us, you may personally access and/or correct the personal data that we retain or control through the Account Settings page.
  • We reserve the right to refuse to correct your personal data in accordance with personal data privacy and protection laws, where such laws require and/or permit an organization to refuse to correct personal data in such circumstances.

14. Questions, concerns or complaints about Thanh Tam Herbs’ Privacy Policy?

If you have any questions or complaints about our privacy practices, please contact us HERE.

Updated on June 21, 2026.

This version is effective as of June 22, 2026.